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TheDoorguy.co.uk Terms & Conditions

Please take time to read our terms and conditions it is important you understand your contractual relationship relating to booking(s with TheDoorguy.co.uk
Unlike other similar companies your booking & contract is with us directly, not a third party (Except for the sale of a very small number of certain entertainment products). Payments are held by us and released to your chosen venue, usually after your booking date.
Please ensure you have read our Terms & Conditions before completing your transaction with us.
Payment details provided to us are never disclosed to third parties, nor is any other relevant data other than your booking name for the purposes of bookings.

Payments
Unless otherwise specified on the website we take full payment when you book. Certain products can be split into deposit & final balance.

Additional Charges
We reserve the right to change our prices at any time prior to taking your booking. If we do you will be told of the revised price applicable to your booking before you commit yourself. We often include an administration fee within our bookings if your payment method causes us to incur a cost – in such cases you will always be made aware of this prior to confirming a booking with us.

Order Confirmation
We always confirm bookings by email to an email address provided by you, unless you specifically request another means.

Cancellation by you
If you cancel your booking with us up to 7 Days prior to the date of your booking we will refund you in full (except for show Bookings, New Years eve Tickets, Cocktail Making lessons, Chocolate Making Lessons & any other similar event. Where we accept a deposit for a specific product, both the deposits & the final balances are non-refundable. The final balance of these must arrive no later than 21 days prior to an event or we may not be able to proceed with the booking) minus a 20% administration fee. If you cancel your booking or your group numbers drop after this time it will not be possible for us to offer any refund. Further details regarding this below.

Refunds
If you want to cancel your booking it is important that you notify us in writing (by email, fax or letter) as soon as possible. If a circumstance arises where your group is not admitted by a venue for reasons (that are not stated below in the section: Licensee Ejection / Unreasonable Behaviour), such as due to the venue being full and not being able to accommodate you or an error where your name was not correctly listed at the venue, where this is confirmed to be the case by the venue you will receive a full refund for that part of the booking without dispute. Please note that we provide details of an emergency number to call on all paperwork we send out for confirmed bookings, we would expect you to contact us on the date if something is not going quite to plan as we will most likely be able to rectify any problem at that time. Failing to contact us and notify us at this time may negate the possibility of a refund, this is clearly stated on the booking confirmation we send. Our address is: TheDoorguy.co.uk, P.O Box 5697, Bournemouth, Dorset, BH1 4ZL.

Licensee Ejection / Unreasonable Behaviour
All Licensed premises reserve the right, (without refunding payment), to refuse admission or to eject, any person whose conduct the management deems unacceptable. This is at the management’s discretion and includes (but is not limited to) to any person who uses vulgar or abusive language, is likely to be aggressive or violent, has consumed too much alcohol, is banned under any exclusion scheme, is in possession of illegal substances, does not comply with regulations under the Licensing Act, or who fails to comply with any of the venues rules or reasonable requests (such as a search). Breach of standard entry terms may terminate your right to entry without refund.

The Company's Liability to you
We accept liability only for matters, which arise as a direct result of our negligence or lack of care in making arrangements for you, as requested by you at the time of booking.

Claims & Complaints
If you have a complaint regarding our service please put full details in writing to. Thedoorguy.co.uk P.O Box 5697, Bournemouth, Dorset, BH1 4ZL

Who You Are Buying From
www.thedoorguy.co.uk is a unique promotional website for Nightlife venues and entertainment products within the U.K that we feature on our website. We specialise in arranging entries for groups & individuals. This website has been trading since 2005 and our aim is to ensure we provide the best nights out, at the best price to all our customers. We constantly review our product listings and prices to ensure we always deliver our customers the best deals. The Doorguy.co.uk is a trading division of Jagger (UK) Limited, registered in England & Wales Company number:04945737

Special Booking Requirements
We operate a unique policy; endorsed by The Licensed trades & local Police. We may often ask for I.D in advance (details below) to ensure that large groups are admitted to venues that may normally not welcome large single sex parties.

We often ask that all male groups (or a mixed group with a male contingent larger than 6 persons) send us in one form if photo I.D per 6 males in that group, we request this at our discretion. This Information is never passed on to any other agent or company whatsoever. The information is destroyed with 3 months and will only be passed onto the Police if requested. We take this I.D to both ensure the venues are aware, to some extent, who is in their building as part of a large group, and we also offer recourse in the event of any disturbance, conflict or any issue in general that may take place within a licensed premises.

These measures go some way to ensuring responsible drinking levels, customer safety and also provide a responsible face to the Night Time Economy. Our methods have proved particularly successful with venues that would not normally accept large all male groups.